Quality

• Introduction
  • Purpose
  • Quality defined
• The PRINCE2 approach
• Quality planning
  • Overview
  • The customers quality expectations
  • Acceptance criteria
  • The Project Product Description
  • The Quality Management Strategy
  • Product Descriptions
  • The Quality Register
• Quality control
  • Overview
  • Quality methods
  • Quality records
  • Approval records
  • Acceptance records
• Responsibilities

Key sections

• Introduction
• Business case
• Organization
• Quality
• Plans
• Risk
• Change
• Progress
• Introduction to processes
• Starting up a projectDirecting a project
• Initiating a project
• Controlling a stage
• Managing Product Delivery
• Managing a Stage Boundary
• Closing a Project
• Tailoring PRINCE2 to the project environment
• Directing Projects with PRINCE2

The PRINCE2® approach

Quality planning

The Quality Register

© Crown copyright 2005 Reproduced under licence from OGC

The Quality Register is effectively a diary of the quality events planned and undertaken (for example, workshops, reviews, inspections, testing, pilots, acceptance and audits).
It is created during the Initiating a Project process as the products and quality control measures are being defined.
It is then maintained (in line with the current baseline plans) throughout the project.

As the project progresses and records of the quality activities are received, the Quality Register is updated to reflect (in summary form) the actual results from the quality activities.
The Quality Register provides key audit and assurance information, relating what was planned and agreed (in the Quality Management Strategy and Product Descriptions) to the quality activities actually performed.

The amount of information included in the Quality Register can vary considerably, depending on the extent to which quality metrics (e.g. ‘defect counts’) need to be analysed for process improvement purposes.

An example of a Quality Register is shown in the diagram.

PRINCE2® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.