Issues may be raised at any time during the project, by anyone with an interest in the project or its outcome.
Below provides a summary of the different types of issue that need to be dealt with during a project.
|Type||Request for change|
|Definition||A proposal for a change to a baseline.|
|Example||The Senior User would like to increase the capacity of a product from 100 to 150 users.|
|Definition||Something that should be provided by the project, but currently is not (or is forecast not to be) provided.|
This might be a missing product or a product not meeting its specification.
|Example||Advice from a supplier that they can no longer deliver one of the products specified by the customer.|
|Definition||Any other issue that the Project Manager needs to resolve or escalate.|
|Example||Advice from a Team Manager that a team member has been taken ill and as a result the target end date for a Work Package will slip by a week. Notification that one of the suppliers has gone bankrupt, resulting in the need to identify and engage a new supplier.|
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