The outcome of the project must conform to the customer’s quality expectations and 'Acceptance Criteria' [see PRINCE2® Product Description in file ‘Acceptance criteria.doc’ in the product package].
These must be stated and agreed at the beginning of the project.
This would include the standards used and the means of assessing achievement of expectations within the final product.
This sub-process builds on the Project Approach defined in SU5 and describes how quality will be achieved in the subsequent planning process.
The objectives are to determine the quality required for the products of the project.
Also, via the Project Quality Plan to plan the project’s approach to quality by:
Achieving the above will require various steps:
The Project Mandate or Project Brief may have included some statements about quality planning if the project had been part of a programme.
These would form the basis of the Project Quality Plan.
If there is any discrepancy between the Project Quality Plan and the Project Mandate and Project Brief it will need to be discussed with programme management.
Any existing standards that will be used should be referenced.
The Project Manager is responsible for this sub-process and assisted with Project Assurance responsibilities, particularly those with business assurance responsibilities. The work of this sub-process must be carried out in close co-ordination with any existing quality assurance function at corporate level.
|Project Brief||Input||This document should contain the customer’s quality expectations and the Acceptance Criteria.|
|Quality standards||Input||Standards with which projects must comply.|
|Project Approach||Input||To establish the most appropriate approach to quality, there is a need to know how the project’s work is to be approached as this could have a fundamental effect on the methods and resources used.|
|Project management team structure and job descriptions||Input/Update||To establish quality responsibilities and add them into job descriptions where appropriate.|
|Project Quality Plan||Output||This will contain the results of Planning Quality (IP1), including the (possibly) refined and expanded Acceptance Criteria, and will be an element of the Project Initiation Document output from Assembling a Project Initiation Document (IP6).|
|Quality Log||Output||Created in readiness to record all details of quality checks.|
These are given in tabular form in the file ‘IP1 planning quality.doc’ in the product package.
If much of the information needed (such as standards and quality assurance functions) has already been documented it will usually be enough to reference these in the Project Quality Plan.
This would include clear identification and justification of any variation from the standards.
However, the remainder of the Project Quality Plan must be explicitly stated.
The Project Quality Plan may need to take into account any planned change of suppliers during the project, as they may have different quality standards.