Change

• Purpose
• Change defined
  • Issue and change control
  • Configuration management
  • Issues
  • Types of issue
• Establish controls
  • Overview
  • Configuration Management Strategy
  • Configuration Item Records
  • Product Status Account
  • Daily Log
  • Issue Register
  • Issue Report
• Configuration management procedure
• Issue and change control procedure
  • Overview
  • Capture
  • Examine
  • Propose
  • Decide
  • Implement
• Responsibilities

Key sections

• Introduction
• Business case
• Organization
• Quality
• Plans
• Risk
• Change
• Progress
• Introduction to processes
• Starting up a projectDirecting a project
• Initiating a project
• Controlling a stage
• Managing Product Delivery
• Managing a Stage Boundary
• Closing a Project
• Tailoring PRINCE2 to the project environment
• Directing Projects with PRINCE2

Responsibilities

Below outlines the responsibilities relevant to the Change theme.

For further details of project management team roles and their associated responsibilities see the folder ‘Roles and responsibilities’ as part of the product package.

Corporate or programme management

Provide the corporate or programme strategy for change control, issue resolution and configuration management.

Executive

Determine the Change Authority and change budget.
Set the scale for severity ratings for issues.
Set the scale for priority ratings for requests for change and off-specifications.
Respond to requests for advice from the Project Manager.
Make decisions on escalated issues, with particular focus on continued business justification.

Senior User

Respond to requests for advice from the Project Manager.
Make decisions on escalated issues with particular focus on safeguarding the expected benefits.

Senior Supplier

Respond to requests for advice from the Project Manager.
Make decisions on escalated issues, with particular focus on safeguarding the integrity of the complete solution.

Project Manager

Manage the configuration management procedure, assisted by Project Support where possible.
Manage the issue and change control procedure, assisted by Project Support where possible.
Create and maintain the Issue Register, assisted by Project Support where possible.
Implement corrective actions.

Team Manager

Implement corrective actions.

Project Assurance

Advise on examining and resolving issues.

Project Support

Administer the configuration management and issue and change control procedures:

• Maintain Configuration Item Records
• Produce Product Status Accounts
• Assist the Project Manager to maintain the Issue Register.

PRINCE2® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.