The first step in the procedure is to undertake an initial analysis to determine the type of issue that has been raised and whether it can be managed informally or formally.
The Project Manager is likely to receive many issues that can be handled without having to treat them formally, particularly if the issue can be immediately resolved - for example, a team member raising an issue that their site access pass is about to expire.
In such cases, the Project Manager should decide on the best course of corrective action.
The purpose of distinguishing between those issues that can be managed informally and those that need to be managed formally is to:
Issues being managed formally should be entered in the Issue Register and given a unique identifier.
An Issue Report should be created to capture what is already known about the issue.
It is often useful to ask the person who raised the issue to create the initial Issue Report.
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