Quality

• Introduction
  • Purpose
  • Quality defined
• The PRINCE2 approach
• Quality planning
  • Overview
  • The customers quality expectations
  • Acceptance criteria
  • The Project Product Description
  • The Quality Management Strategy
  • Product Descriptions
  • The Quality Register
• Quality control
  • Overview
  • Quality methods
  • Quality records
  • Approval records
  • Acceptance records
• Responsibilities

Key sections

• Introduction
• Business case
• Organization
• Quality
• Plans
• Risk
• Change
• Progress
• Introduction to processes
• Starting up a projectDirecting a project
• Initiating a project
• Controlling a stage
• Managing Product Delivery
• Managing a Stage Boundary
• Closing a Project
• Tailoring PRINCE2 to the project environment
• Directing Projects with PRINCE2

The PRINCE2 approach

© Crown copyright 2005 Reproduced under licence from OGC

The specific treatment for quality in PRINCE2® is the focus on products from the outset, requiring systematic activities to:

• Identify all the project’s products (i.e. to the level at which the project intends to exert control)
• Define them in Product Descriptions – including the quality criteria by which they will be assessed; the quality methods to be used in designing, developing and accepting them; and the quality responsibilities of those involved
• Implement and track the quality methods employed throughout the project.

The first two of these are covered by quality planning (see the later section covering ‘Quality planning’) and the last is covered by quality control (see the later section covering ‘Quality control’) and quality assurance (see the later section covering ‘Quality assurance’).

The PRINCE2 approach to quality can be summarized simply by the quality audit trail depicted in the diagram above.
The terms used in the diagram are explained in the remainder of this section.

PRINCE2® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.