Quality

• Introduction
  • Purpose
  • Quality defined
• The PRINCE2 approach
• Quality planning
  • Overview
  • The customers quality expectations
  • Acceptance criteria
  • The Project Product Description
  • The Quality Management Strategy
  • Product Descriptions
  • The Quality Register
• Quality control
  • Overview
  • Quality methods
  • Quality records
  • Approval records
  • Acceptance records
• Responsibilities

Key sections

• Introduction
• Business case
• Organization
• Quality
• Plans
• Risk
• Change
• Progress
• Introduction to processes
• Starting up a projectDirecting a project
• Initiating a project
• Controlling a stage
• Managing Product Delivery
• Managing a Stage Boundary
• Closing a Project
• Tailoring PRINCE2 to the project environment
• Directing Projects with PRINCE2

The PRINCE2 approach

Responsibilities

Below outlines the responsibilities relevant to the Quality theme.

Corporate or programme management

Provide details of the corporate or programme quality management system.
Provide quality assurance.

Executive

Approve the Project Product Description.
Approve the Quality Management Strategy.
Confirm acceptance of the project product.

Senior User

Provide the customer’s quality expectations and acceptance criteria.
Approve the Project Product Description.
Approve the Quality Management Strategy.
Approve Product Descriptions for key user products.
Provide resources to undertake user quality activities and product approval.
Provide acceptance of the project product.

Senior Supplier

Approve the Project Product Description (if appropriate).
Approve the Quality Management Strategy.
Approve the quality methods, techniques and tools adopted in product development.
Provide resources to undertake supplier quality activities.
Approve Product Descriptions for key specialist products.

Project Manager

Document customer’s quality expectations and acceptance criteria.
Prepare the Project Product Description (with users).
Prepare the Quality Management Strategy.
Prepare and maintain the Product Descriptions.
Ensure that Team Managers implement the quality control measures agreed in Product Descriptions and Work Packages.

Team Manager

Produce products consistent with Product Descriptions.
Manage quality controls for the products concerned.
Assemble quality records.
Advise the Project Manager of product quality status.

Project Assurance

Advise the Project Manager on the Quality Management Strategy.
Assist the Project Board and Project Manager by reviewing the Product Descriptions.
Advise the Project Manager on suitable quality reviewers/approvers.
Assure Project Board members on the implementation of the Quality Management Strategy, i.e. the proper conduct of the project management and quality procedures.

Project Support

Provide administrative support for quality controls.
Maintain the Quality Register and the quality records.
Assist Team Managers and members with the application of the project’s quality processes.

Further details of project management team roles and their associated responsibilities are provided in the folder ‘roles and responsibilities’ as part of the product package. These include role description outlines, which should be tailored to the needs of the specific project and each specific appointment.

PRINCE2® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.