Quality

• Introduction
  • Purpose
  • Quality defined
• The PRINCE2 approach
• Quality planning
  • Overview
  • The customers quality expectations
  • Acceptance criteria
  • The Project Product Description
  • The Quality Management Strategy
  • Product Descriptions
  • The Quality Register
• Quality control
  • Overview
  • Quality methods
  • Quality records
  • Approval records
  • Acceptance records
• Responsibilities

Key sections

• Introduction
• Business case
• Organization
• Quality
• Plans
• Risk
• Change
• Progress
• Introduction to processes
• Starting up a projectDirecting a project
• Initiating a project
• Controlling a stage
• Managing Product Delivery
• Managing a Stage Boundary
• Closing a Project
• Tailoring PRINCE2 to the project environment
• Directing Projects with PRINCE2

The PRINCE2 approach

Quality planning

The Quality Management Strategy

The Quality Management Strategy is prepared during the Initiating a Project process and approved subsequently by the Project Board.
It augments the project approach and can be regarded as the project management team’s proposals in response to the customer’s quality expectations and acceptance criteria.

The Quality Management Strategy describes how the quality management systems of the participating organizations will be applied to the project and confirms any quality standards, procedures, techniques and tools that will be used.
Where models and standards are to be tailored, the tailoring should also be outlined in the Quality Management Strategy for approval.

The Quality Management Strategy also provides a means by which the levels of formality to be applied in the quality plans and controls can be scaled and agreed according to the particular needs of the project.

It should outline the arrangements for quality assurance, including independent audits where these are required by the policies of the participating organizations.
Key responsibilities for quality should be defined (both within and outside the project management team), including a summary of the approach to Project Assurance.

Where there is already an established quality management system for projects, for example in a programme, only the measures specific to this project may need to be documented.

The Quality Management Strategy is maintained, subject to change control, throughout the life of the project.

PRINCE2® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.